Contact Us
We're here to help.
Common Queries
Where's my order?
Once shipped, you'll receive a tracking email. If it's been more than 5 business days without a tracking update, email us with your order details and we'll look into it.
My case arrived damaged
Sorry about that! Send us a photo of the damage and your order details. We'll send a free replacement or full refund. See our Returns page for details.
I ordered the wrong phone model
Contact us immediately. If your case hasn't entered production, we can update it at no extra cost.
Can I cancel my order?
Since cases are custom-made, production begins shortly after payment. Email us as soon as possible and we'll do our best to cancel before production starts.
Company Details
Aura Cases is a trading name of Simpaira Ltd
Registered in England and Wales
Email: info@simpaira.com